Frequently Asked Questions
Everything you need to know about your football gear and orders.
Are the football jerseys sold on Planète Foot authentic?
Yes, we only sell 100% authentic licensed products sourced directly from official manufacturers such as Nike, Adidas, and Puma.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International shipping can take 7-14 business days depending on your location.
Can I customize my jersey with a player's name and number?
Absolutely! We offer official printing services for most jerseys. Simply select the 'Personalize' option on the product page before adding it to your cart.
What is your return policy?
You can return any unworn item with original tags within 30 days of delivery. Please note that customized jerseys with personal names or numbers cannot be returned.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.